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Website Privacy Policy - Lotus Accountants Pty Ltd

Lotus Accountants Pty Ltd ("we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal information. We handle your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

 What Information we Collect 

We collect personal information necessary to provide our accounting, tax, and advisory services. This may include:

Your name, contact details, and date of birth

Tax File Number (TFN) and ABN (where applicable)

Financial and accounting information

Employment or payroll information

Any other information required by law or necessary to deliver our services

How We Collect Your Information 

We collect information directly from you or your authorised representatives. In some cases, we may collect information from third parties (e.g., the ATO, financial institutions) where permitted by law.

How We Use Your Information 

We use your personal information to:

Provide accounting, tax, and business advisory services

Comply with our legal and regulatory obligations

Communicate with you about your affairs

Improve our services and client experience

How We Store and Protect Your Information 

We take reasonable steps to keep your information secure, including the use of:

Secure cloud-based systems (e.g., Xero, Dropbox, Microsoft 365)

Access restrictions and two-factor authentication (2FA)

Staff confidentiality agreements and training

Disclosure of Your Information 

We may share your information with:

The Australian Taxation Office and other regulators, as required

Third-party service providers who assist with our operations (e.g., IT support)

Other parties with your consent or as required by law

We do not send personal information overseas unless required for service provision and with appropriate safeguards in place.

Access and Correction 

You have the right to access and correct your personal information. Please contact us if you wish to do so.

Questions or Concerns 

If you have any concerns about your privacy or how your information is handled, please contact us:

Phone: 0431 613 309

Email: kylie@lotusaccountants.com.au

Mail: PO Box 3163 Marrickville Metro NSW 2204

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Complaints Process - Lotus Accountants Pty Ltd

We value your feedback and take complaints seriously. If you are dissatisfied with our services, please let us know.

How to Make a Complaint You can make a complaint by:

Phone: 0431 613 309

Email: kylie@lotusaccountants.com.au

Mail: PO Box 3163 Marrickville Metro NSW 2204

What Happens Next

We will acknowledge your complaint within 2 business days.

We will investigate and aim to resolve your concerns within 5 business days.

If your complaint is complex or requires further investigation, we will keep you informed of progress.

Further Options If you are not satisfied with the outcome, you may escalate your complaint to:

The Tax Practitioners Board (TPB) - www.tpb.gov.au

Chartered Accountants ANZ - www.charteredaccountantsanz.com

CPA Australia - www.cpaaustralia.com.au

We are committed to resolving complaints fairly, promptly, and transparently.